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Guitar Center Regrets  

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Susan Wagner
(@shysue)
Prominent Member

So I went ahead and ordered the Alvarez parlor guitar thru Guitar Center, and the website said they had it in stock, new. They charged my card within seconds of ordering it and then . . . nothing. I kept checking the status every day and it just said "default." Huh?

I called and was told that a Guitar Center in California had my guitar, and it was noted on the order that it would ship out on the 14th of January. When I asked why it took so long to ship out she told me, well, they need to check it to make sure it's not a used one, or one that had been on display, or one that had something wrong with it. No joke, this is what she told me. I said, "This is a New guitar, right?" Um, well, they just need to check it, she said. WTH? 

I almost cancelled the order right then and there but I didn't. She said they would send an e-mail when it shipped. If I don't get an e-mail on Thursday I'm just going to cancel it and order it from somewhere else.

Dang. I wish Sweetwater carried Alvarez, but they don't. Sweetwater has great customer service.

Quote
Topic starter Posted : 12/01/2021 7:16 pm
John, dom, Eric Reinhardt and 3 people liked
jrick92
(@jrick92)
Reputable Member

That's frustrating. They can get their money immediately, but can't seem to do anything about the guitar.

ReplyQuote
Posted : 12/01/2021 9:00 pm
John, Susan Wagner, jerseychicadee and 3 people liked
jerseychicadee
(@jerseychicadee)
Prominent Member

I’m loving this Baby Blue. Cheaper too! 

ReplyQuote
Posted : 12/01/2021 9:38 pm
jrick92, John, Susan Wagner and 3 people liked
Eric Reinhardt
(@rinny51)
Honorable Member

They clearly need to work on their online customer service 

ReplyQuote
Posted : 13/01/2021 7:13 am
fransverboom, jrick92, John and 3 people liked
dom
 dom
(@dom)
Trusted Member

My seller provides a full set-up service including fret dressing etc. This takes a few days as there's a queue, but it's well worth the wait.

If they are simply sending the item, it should be straight out the door.

Hopefully the guitar will be fantastic!

ReplyQuote
Posted : 13/01/2021 10:29 am
Eric Reinhardt, fransverboom, jrick92 and 3 people liked
jerseychicadee
(@jerseychicadee)
Prominent Member

Who is your seller Dom?

ReplyQuote
Posted : 13/01/2021 11:03 am
dom, fransverboom, jrick92 and 2 people liked
Susan Wagner
(@shysue)
Prominent Member

Update: Just got an e-mail saying that it has shipped. I'm really crossing my fingers that this is truly a new guitar and not a display or damaged one. If it isn't new it's going right back. 

ReplyQuote
Topic starter Posted : 13/01/2021 6:23 pm
Eric Reinhardt, dom, fransverboom and 3 people liked
dom
 dom
(@dom)
Trusted Member

@jerseychicadee

 

https://rguitars.co.uk/

ReplyQuote
Posted : 14/01/2021 3:33 am
jrick92, Susan Wagner, John and 3 people liked
Eric Reinhardt
(@rinny51)
Honorable Member

@shysue hopefully it doesn’t get stuck in Kentucky like some stuff my kids ordered and are waiting for. Not sure why but seems like more stuff has been delayed recently.

ReplyQuote
Posted : 14/01/2021 7:38 am
jrick92, Susan Wagner, John and 2 people liked
jerseychicadee
(@jerseychicadee)
Prominent Member

I’m hopeful it’s going to ‘be absolutely mahvelous darling’ and brand shiny new!! you will love it and pet it but don’t call it George. 

ReplyQuote
Posted : 14/01/2021 8:37 am
Eric Reinhardt, dom, jrick92 and 3 people liked
Susan Wagner
(@shysue)
Prominent Member

@rinny51  I know what you mean. A Christmas gift I had ordered was coming from Ohio to Arizona. Tracking its progress it got scanned in 10 different cities before it made it to Phoenix, including a couple of places in California. I did get it before Christmas, but it had quite a trip between OH and AZ, LOL.  

ReplyQuote
Topic starter Posted : 14/01/2021 5:34 pm
fransverboom, John, Eric Reinhardt and 3 people liked
Susan Wagner
(@shysue)
Prominent Member

Update: Guitar Center e-mailed me and said it would arrive Friday. We shall see. 

ReplyQuote
Topic starter Posted : 14/01/2021 5:35 pm
fransverboom, John, Eric Reinhardt and 3 people liked
jrick92
(@jrick92)
Reputable Member

@shysue Good Luck!

ReplyQuote
Posted : 14/01/2021 10:18 pm
Eric Reinhardt
(@rinny51)
Honorable Member

@shysue pro tip leave some snacks out for your delivery people and they will handle your packages with care 🤣 

ReplyQuote
Posted : 15/01/2021 8:32 am
Susan Wagner, jrick92, fransverboom and 1 people liked
jerseychicadee
(@jerseychicadee)
Prominent Member

I’m pretty excited for you! That little beauty looks enticing!! 

ReplyQuote
Posted : 15/01/2021 8:59 am
Eric Reinhardt, Susan Wagner, jrick92 and 1 people liked
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